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DoubleMap FAQs

Q: What factors affect how the performance of DoubleMap's mobile app?

Users of DoubleMap's software may have different experiences based on their application installation, network carrier and other factors. Here are some factors that may impact your mobile application's performance:

  • age of the mobile device
  • device's operating system and version
  • whether the application's latest update has been installed
  • RAM and storage on the device
  • mobile service carrier
  • user's location, time of day and network signal strength
  • permissions granted to DoubleMap application
  • refresh rate
  • too many applications installed on your device

Q: How does the app determine which routes are displayed?

DoubleMap displays only the routes that are active at the time the user opens the app. For example, at 6:00 am more routes will be displayed than at 10:00 am because more buses are in operation early in the morning. If the user saves the active routes early in the day and re-opens the app in the afternoon, some routes that are not in operation at the time will be toggled off. It's important for users to verify the routes they desire to see on the map are toggled on in the Routes menu.

Q: What could cause the Expected Time of Arrival (ETA) to be incorrect?

Numerous factors can cause this, including the strength of the connection between the device and the network, simultaneouly running applications, when the phone last refreshed, and a lapse in cellular connection between the bus and the network. Also, if the transit vehicle does not yet have the hardware installed that communicates its location to the DoubleMap system, the ETA shown will be based on the printed schedule, not based on real-time GPS location.

Reasons to Use Kitsap Transit

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Shout out to KT drivers!

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