Vanpool Online Payments

Kitsap Transit vanpool online payment site has permanently switched over to the ORCA website. Here is important information for making online vanpool payments on the ORCA website (www.orcacard.com)

Vanpool online payment general information:

  • Vanpool customers can only pay vanpool fares online at www.orcacard.com with a registered ORCA card, or by phone (1-888-988-6722). Vanpool fares cannot get processed at retail outlets.
  • Vanpool payment due date is still on the 9th of each month (Autoload is not available).
  • Vanpool payment site takes MasterCard or Visa cards only. Please note that E-Purse cannot be used toward a vanpool fare payment.
  • Payment is for vanpool fare only (including applicable late fees, toll fees, or an outstanding balance). A bus pass purchase is not included.

What you need to know when paying your vanpool fare online:

  • Your ORCA card number
  • The fare amount you will be paying (your vanpool group bookkeeper can inform you of the amount)
  • The intended pay period (the period would typically be month in which your payment is submitted)
  • The operating agency “Kitsap Transit”
  • Your Group ID # (or ID Code, which is particularly important to ensure that your payment gets processed accordingly. If you do not know your Group ID, please contact your vanpool bookkeeper immediately)
  • The Comment Field is an area for providing additional payment details (e.g., late fee payment, toll fees, or an outstanding balance)

If you have any questions or issues with submitting an online vanpool payment, please call the ORCA customer service line 1-888-988-6722 anytime between 8:00am and 5:00pm, Monday through Friday.  Select “Bus” then Select “Kitsap” to speak with a customer service agent.

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